Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging.

Should you wish to return the artwork, you can contact me at: Rakelwienberg@googlemail.com

If your return is accepted, you have to pay for the return shipping on your own and send it to:

Rakel Wienberg, 4 Windmill Road, London CR0 2XN

Once I have received the artwork and it is all good, I will make the refund and you will receive a full refund for the product - but minus the delivery charge. 

Items sent back to me without first requesting a return will not be accepted. You can always contact me for any return questions at rakelwienberg@googlemail.com

 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Refunds
I will notify you once I've received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.